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1st Line IT Service Desk Analyst
About the Role
Join one of the world's premier law firms and become a key player in our IT Service Desk team. As a 1st Line IT Service Desk Analyst, you will be the first point of contact for our employees and clients, providing exceptional technical support and ensuring a seamless IT experience.
Key Responsibilities:
What We're Looking For:
Why Join Us?
If you're passionate about IT and have a knack for solving problems, this is your chance to make a real impact in a prestigious global organization.
#LI-CW1
Service Desk Analyst
Job Description
1st Line IT Service Desk Analyst
About the Role
Join one of the world's premier law firms and become a key player in our IT Service Desk team. As a 1st Line IT Service Desk Analyst, you will be the first point of contact for our employees and clients, providing exceptional technical support and ensuring a seamless IT experience.
Key Responsibilities:
- Frontline Support: Handle a variety of IT inquiries and requests via phone, email, and self-service portals.
- Problem Solving: Troubleshoot and resolve common IT issues efficiently, minimizing escalation.
- Knowledge Base: Stay up-to-date with IT systems and tools to provide accurate guidance and support.
- Incident Management: Log, track, and prioritize incidents using a ticketing system, adhering to established processes.
- Effective Communication: Communicate clearly and professionally with users, providing regular updates and collaborating with other teams.
- Quality Assurance: Maintain high standards of service delivery, ensuring compliance with security protocols and best practices.
- Teamwork: Collaborate with colleagues to share knowledge, improve processes, and enhance the overall IT support experience.
What We're Looking For:
- Minimum of 3 years of experience in an IT Service Desk role, preferably in a professional services or law firm environment.
- Proficiency in ticketing systems and strong phone support skills.
- Technical expertise in iManage Work, Windows 10, Apple iOS, Microsoft Office 365 (including Teams and OneDrive), SCCM, TeamViewer, and Active Directory.
- Excellent communication and interpersonal skills.
- Ability to work under pressure, prioritize tasks, and adapt to changing priorities.
- Strong problem-solving and analytical skills.
- A proactive and customer-focused approach.
- Team player with a willingness to learn and share knowledge.
Why Join Us?
- Be part of a global law firm renowned for excellence and innovation.
- Competitive compensation and comprehensive benefits package.
- Opportunity to work with cutting-edge technologies in a supportive environment.
- Collaborative team culture focused on delivering exceptional service.
If you're passionate about IT and have a knack for solving problems, this is your chance to make a real impact in a prestigious global organization.
#LI-CW1
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