Salesforce Project Manager

Chicago, IL 60606

Category: Project Manager, Salesforce Job Number: 18516

Job Description


Salesforce Project Manager

Description

As a source of innovative derivatives products and as a global financial marketplace, our client helps companies and institutions manage a vast array of risks, such as currency fluctuations for global manufacturers, unpredictable fuel costs for airlines and ever-changing commodity prices for farmers and are an essential part of the global economy.

Salesforce.com is a multi-instance platform that is used by many users across Sales, Marketing, Operations and other departments, to manage cross-departmental and business-critical processes for client engagement. The platform handles highly sensitive data and has integrations with on-prem and cloud-based services and systems. Our mission is for Salesforce to be our primary tool to capture, manage, access and share customer intelligence across the organization so that we main gain a single - 360-degree view - of customer profiles, activities, campaigns, opportunity pipeline, digital behavior and engagement, client support cases etc. The candidate will support this mission as part of the Customer Marketing/CRM team and be responsible for supporting and enhancing the platform with break-fixes and new features and capabilities for all departments but with a focus in Service Cloud.

Principal Accountabilities:

  • Work in a global team with Salesforce processionals that use a structured but agile process to deliver new and optimized initiatives

  • Plan and execute projects using Jira and other agile tools

  • Assess risks, opportunities, and deliverables for projects

  • Own end to end delivery of projects, Service Operations project roadmap, and communications

Skills and Software Requirements:

  • Ideal candidates will have 3+ relevant Salesforce with a specific focus in Service Cloud

  • Basic understanding of the salesforce setup, features, and functionality. e.g. permission model (roles, profiles, permission sets). Custom objects, flows, process builders, master-detail relationships, record types and page layout assignments. Reports and dashboards.

  • 2+ years experience in Agile methodology and project management.

  • Ability to prioritize projects and tickets based on urgency of work.

  • Deep understanding of the tool Jira or a similar agile tool.

  • Exceeds in requirements gathering, note taking, user story creation, and organization.

  • Team player. Strong communication skills with an ability to express ideas/solutions in language that internal clients can comprehend.

  • Strong logical reasoning and problem-solving skills across multi-disciplinary skill sets

  • Goal-oriented, self-motivated/self-starter, creative and adaptable to new situations. 

Certifications:

  • Salesforce Platform App Builder

  • Salesforce Admin

  • Certified Scrum Master is a plus

 

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Meet the Recruiter

Kelly Hallgren

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