Objective Paradigm
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Salesforce Project Manager
Description
As a source of innovative derivatives products and as a global financial marketplace, our client helps companies and institutions manage a vast array of risks, such as currency fluctuations for global manufacturers, unpredictable fuel costs for airlines and ever-changing commodity prices for farmers and are an essential part of the global economy.
Salesforce.com is a multi-instance platform that is used by many users across Sales, Marketing, Operations and other departments, to manage cross-departmental and business-critical processes for client engagement. The platform handles highly sensitive data and has integrations with on-prem and cloud-based services and systems. Our mission is for Salesforce to be our primary tool to capture, manage, access and share customer intelligence across the organization so that we main gain a single - 360-degree view - of customer profiles, activities, campaigns, opportunity pipeline, digital behavior and engagement, client support cases etc. The candidate will support this mission as part of the Customer Marketing/CRM team and be responsible for supporting and enhancing the platform with break-fixes and new features and capabilities for all departments but with a focus in Service Cloud.
Principal Accountabilities:
Skills and Software Requirements:
Certifications:
#LI-KH1
Salesforce Project Manager
Chicago, IL 60606 US
2022-12-20
2023-03-09
Category: Project Manager, Salesforce
Job Number: 18516
Job Description
Salesforce Project Manager
Description
As a source of innovative derivatives products and as a global financial marketplace, our client helps companies and institutions manage a vast array of risks, such as currency fluctuations for global manufacturers, unpredictable fuel costs for airlines and ever-changing commodity prices for farmers and are an essential part of the global economy.
Salesforce.com is a multi-instance platform that is used by many users across Sales, Marketing, Operations and other departments, to manage cross-departmental and business-critical processes for client engagement. The platform handles highly sensitive data and has integrations with on-prem and cloud-based services and systems. Our mission is for Salesforce to be our primary tool to capture, manage, access and share customer intelligence across the organization so that we main gain a single - 360-degree view - of customer profiles, activities, campaigns, opportunity pipeline, digital behavior and engagement, client support cases etc. The candidate will support this mission as part of the Customer Marketing/CRM team and be responsible for supporting and enhancing the platform with break-fixes and new features and capabilities for all departments but with a focus in Service Cloud.
Principal Accountabilities:
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Work in a global team with Salesforce processionals that use a structured but agile process to deliver new and optimized initiatives
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Plan and execute projects using Jira and other agile tools
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Assess risks, opportunities, and deliverables for projects
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Own end to end delivery of projects, Service Operations project roadmap, and communications
Skills and Software Requirements:
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Ideal candidates will have 3+ relevant Salesforce with a specific focus in Service Cloud
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Basic understanding of the salesforce setup, features, and functionality. e.g. permission model (roles, profiles, permission sets). Custom objects, flows, process builders, master-detail relationships, record types and page layout assignments. Reports and dashboards.
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2+ years experience in Agile methodology and project management.
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Ability to prioritize projects and tickets based on urgency of work.
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Deep understanding of the tool Jira or a similar agile tool.
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Exceeds in requirements gathering, note taking, user story creation, and organization.
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Team player. Strong communication skills with an ability to express ideas/solutions in language that internal clients can comprehend.
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Strong logical reasoning and problem-solving skills across multi-disciplinary skill sets
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Goal-oriented, self-motivated/self-starter, creative and adaptable to new situations.
Certifications:
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Salesforce Platform App Builder
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Salesforce Admin
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Certified Scrum Master is a plus
#LI-KH1
Meet the Recruiter