Client Services Support (Remote in Pacific or Mountain Time, OR San Fran)

San Francisco, CA 95401

Posted: 10/11/2019 Category: Support Job Number: 12388


 

Junior Client Services in SF or remote (PT or MT); One of first twenty people in Company for startup run by founder with past exit and has raised $28mm led by Founders Fund.


 

Responsibilities
  • Respond to inbound client inquiries across multiple channels during afternoon / evening hours (2pm - 12am PT)
  • Investigate and resolve product and trading issues
  • Facilitate client on-boarding and account configuration
  • Demo product and new product features to select clients
  • Help test new client services tools, identifying bugs/product pain points. Communicate feedback to senior mgmt.


 

Qualifications
  • 2+ years professional experience
  • Early career, customer-facing background in either finance or tech (esp. start ups)
  • Personal interest and understanding of crypto
  • Demonstrated problem solving ability, eager to learn, strong written / interpersonal skills


 

Nice to Have:
  • SQL / light coding experience
  • Computer science background/ python experience
  • Trading experience (professional or personal)
  • Start-up experience
  • Experience in Crypto



 

Benefits:

Health, dental and vision insurance

Stock options

Flexible vacation time

Possible remote position

 
Crypto interest, Client Facing experience, SQL

Evan Pollock

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