Systems Engineer - Desktop Team

Chicago, IL

Post Date: 07/12/2017 Job ID: 9227 Category: Network/Systems

Our Systems  and Mobile Platforms team is the front line of support for all users across the firm.  We work with a wide range of the best technology available - - and we get to test, configure and deploy it all in an environment that continually challenges us and demands that we learn new things daily.  The pace is fast but we also obsess about leaving no stone unturned when there is a problem to be solved.   We believe in healthy debate, creative and collaborative problem solving and active knowledge sharing.   Strong technical aptitude and a passion for technology are critical for success in the Systems Engineer  role but initiative, strong analytics and drive are equally important.   

What you’ ll be doing:
  • Providing end user support to employees in Chicago corporate office and exchange floors
  • Building, configuring and upgrading workstations, laptops and mobile devices
  • Troubleshooting, maintenance and upgrades of desktop managed servers
  • Executing user desk moves, adds and changes
  • User provisioning (user accounts, mobile devices, VPN, directory permissions)
  • Providing support on conference room technologies
  • Providing support on telecommunications technologies
  • Automation of repetitive system administration tasks
  • Evaluating and recommending new hardware and software technologies or solutions
  • Documenting support processes

What we’ re looking for in this role:   
  • Previous technical support experience, ideally 2 to 3 years supporting desktops, mobile devices and networks in a corporate environment
  • Strong experience supporting Windows 7 and higher
  • Previous experience supporting Microsoft Office
  • Proven track record of excellent customer service
  • Passionate about technology
  • Highly motivated, self-starter who is eager to grow within our organization

What is ideal for our team:
  • Previous Mac OS or Linux support experience
  • Previous Windows Server and Active Directory support experience
  • Scripting or low level programming experience
  • SCCM/SMS and MDT experience
  • Previous mobile device management experience
Windows Support, Customer Service, Desktop Engineering, Linux, Mac, AD, Networking

Evan Pollock


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