AV Technician

Chicago, IL

Post Date: 07/31/2017 Job ID: 9316 Category: Network/Systems

The AV Technical Support Specialist is responsible for providing technical hardware and software support for the Firm’ s Conference facilities. Provides AV Technical Support to users by performing the following duties:

Duties and Responsibilities:
  • Setup, test, maintain, operate, and tear down all audiovisual (AV) and videoconference (VTC) equipment, e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and control systems. Provide best effort assistance to fulfill any multimedia technical needs as assigned.
  • Provide basic in room PC, laptop, email, wireless internet access and PowerPoint setup support.   Coordinate with Service Desk for advanced support, if required.
  • Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
  • Provide consultation and education to all levels of end users on presentation technology equipment. Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
  • Perform regular testing of all AV and VTC equipment, as well as other Conference Center technical systems, e.g., wireless Internet access, shade controls, light controls.
  • Perform regular preventive maintenance checks for all AV and VTC equipment. Maintain an appropriate inventory of spare AV and VTC equipment and parts.
  • Maintain conference room integrity and escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
  • Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.
  • Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.
  • Provide asset management of all AV and VTC equipment.
  • Perform AV and VTC equipment moves, changes and exchanges.
  • Perform or facilitate repairs of AV and VTC equipment.
  • Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
  • Assist with special projects and/or other duties, as required.

Education and/or Experience:
  • A minimum of 3 years videoconferencing and presentation technologies experience
  • A minimum of 3 years customer service experience.
  • Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology.
  • Working knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, and Outlook).Knowledge of WebEx, GoToMeeting, Abode Connect, or similar Web conferencing and/or Webcasting applications.
  • Knowledge and understanding of Cisco video endpoints, Cisco Jabber and Crestron control devices.
  • Strong dedication to customer service.
  • Experience working in a fast paced conference center environment
  • Experience with Windows compatible personal computers and Microsoft applications.
  • Required to stand, reach with hands and arms, climb, balance, stoop, kneel, crouch, and crawl. Required to lift and/or move up to 40 lbs.

  • BA/BS degree or equivalent work experience
  • CTS Certification
  • Prior experience in a law firm or service industry.
  • Industry relevant training or technical courses a plus.

Other Skills and Abilities:

The following will also be required of the successful candidate:
  • Strong organizational skills
  • Strong attention to detail
  • Good judgment
  • Strong interpersonal communication skills
  • Strong analytical and problem solving skills
  • Able to work harmoniously and effectively with others
  • A self-starter who desires to show ownership and commitment to the job
  • Able to preserve confidentiality and exercise discretion

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